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Expired Credit Cards

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Expired Credit Cards

When I logged it, I was informed my credit card would expire soon and directed to a form to update the details of the replacement card. Failure to do so would result in my account being disabled - fair enough.
But, after filling in the form it was rejected because the new card doen't start till next month.
So, as a bit of customer feedback, could the form be modified to accept a card that starts, say, 1 month ahead? Othewise I have to remember on 1st March to do this before you attempt to take payment.
1 REPLY
lhorwath
Grafter
Posts: 1,248
Registered: 10-04-2007

Expired Credit Cards

Unfortunately with our current billing system, this is not possible. When we role out the new portal and workplace (in March), this should be addressed.

regards

Luke