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Errors in Ticket Tracker help page

parish
Grafter
Posts: 71
Registered: 08-08-2007

Errors in Ticket Tracker help page

On the help page for the Ticlet Tracker, under Update a Query it says:

using the 'Amend/Upload File' button. You'll be taken to a new screen where you can enter a text....

but there is no Amend/Upload File button

Also, under Close a Query it says:

Click the 'Close' button and you'll be taken to a new screen, similar to that of 'Update' but designed to enter a closing statement.

Oh no it doesn't - it takes you to "rate our service" and then closes the ticket - no opportunity to add a comment that I could see.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Errors in Ticket Tracker help page

Hi,

Thanks for this, I've raised it internally as problem 23038.