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Error Upgrading Package

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Error Upgrading Package

After reading in the forums that the Premier account has no, or very little, limit on Torrents etc, I decided to upgrade to it... however, when I tried, an error message appeared asking me to enter valid card details. I just checked, and direct debit and Switch details are both logged and are both active and correct. I'm wondering why it is doing this ?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Error Upgrading Package

Hi,

Have you had a replacement card since it was entered? Try re-entering it and try and upgrade again, otherwise give the support team a call and they'll process it for you.