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Erm, I shouldn't be here, but I just got a quota email...

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Erm, I shouldn't be here, but I just got a quota email...

And I left PN nearly 2 months ago...!
Since I left I'm on myh 2nd ISP, so why, tonight, did I get an email from plusnet informing me that I've used 8.5 gb of my 10 gig allowance (1/4 of what I get with my new isp btw Smiley)
Am I still being billed? Why can I still log in here??!!
WTF is going on?!!!!

Anyone?
24 REPLIES
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Erm, I shouldn't be here, but I just got a quota email...

Mmmh. Definately one worthy of further escalation.

Thats about as odd as it gets.
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Erm, I shouldn't be here, but I just got a quota email...

Hi there quickstart,

I have notified a member of the Comms Team of this problem.

It has been raised as Problem ID 32535 and will be investigated.

You will be updated as soon as.
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Erm, I shouldn't be here, but I just got a quota email...

Cheers! :mrgreen:
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Erm, I shouldn't be here, but I just got a quota email...

pcsni it's not THAT odd, we are dealing with Plusnet here Smiley
Community Veteran
Posts: 38,213
Thanks: 908
Fixes: 54
Registered: 15-06-2007

Erm, I shouldn't be here, but I just got a quota email...

Yes but how did he post in this forum without a PlusNet account
Community Veteran
Posts: 38,213
Thanks: 908
Fixes: 54
Registered: 15-06-2007

Erm, I shouldn't be here, but I just got a quota email...

Deleted - duplicate post due to portal locking up Shockedops:
N/A

Erm, I shouldn't be here, but I just got a quota email...

THAT is part of my point!!
I shouldn't be able to! I hadn't tried since I left, I even made a post saying goodbye!

To be honest, these sorts of SNAFU's are one of the reasons I left!

And I STILL can't get out!
:lol: :lol:
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Erm, I shouldn't be here, but I just got a quota email...

What does https://portal.plus.net/my.html?action=view_details&s=0 say your service is?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Erm, I shouldn't be here, but I just got a quota email...

Well spotted that man!
It says this:


PlusNet Pay as you Go (Standard)

With no billing date...
Now, AFAIK, PAYG doesn't have quotas does it? And even if it does, why is plusnet counting it? More to the point how is plusnet counting it?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Erm, I shouldn't be here, but I just got a quota email...

Downgrading you to dialup PAYG when you migrate out is fairly standard (but I thought you had to request it).

How long would someone have to be connected via dialup to use 8.5GB? :lol: :lol: :lol:
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Erm, I shouldn't be here, but I just got a quota email...

Ahhh...
Good to see things ain't changed too much since I've been away...

Still no response...
ceridwen
Grafter
Posts: 937
Registered: 14-10-2007

Erm, I shouldn't be here, but I just got a quota email...

Quote

How long would someone have to be connected via dialup to use 8.5GB? :lol: :lol: :lol:


Assuming a 56Kbit connection - about 14 days!

Matthew
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Erm, I shouldn't be here, but I just got a quota email...

Quote
THAT is part of my point!!
I shouldn't be able to! I hadn't tried since I left, I even made a post saying goodbye!

To be honest, these sorts of SNAFU's are one of the reasons I left!

And I STILL can't get out!
:lol: :lol:


Theres no escaping PN lol :lol:
Superuser
Superuser
Posts: 2,521
Thanks: 920
Fixes: 8
Registered: 10-04-2007

Erm, I shouldn't be here, but I just got a quota email...

Quote

Theres no escaping PN lol :lol:


AH! Perhaps Readers Digest is the "mystery buyer" stalking PlusNet?

:twisted:

M