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Engaged tone

N/A

Engaged tone

My Frianco number seems to be forever engaged. Tonight I tried 11 times before a connection and I rarely have to try less than 3 times. The BT ring back service seems to to prevent the modem redial system working so I have to redial manually each time. Any ideas?

Incidentally my usage is well below the Frianco limit!
3 REPLIES
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RE: Engaged tone

Hi,
You should never get an engaged tone, we have plenty of ports for our service.
Can you dial the 0845 number without a problem? And do you get engaged tones when dialling through the handset?

--
| Chris Rugen.....................................Unmetered & ADSL solutions
| Senior Technical Consultant..........................for Home & Business
| PlusNet Technologies Ltd............................@ http://www.plus.net
+ ----------- My Referrals - It pays to recommend PlusNet ----------------+
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RE: Engaged tone

I have just tried your test.

On the handset it took 12 calls (11 busy tones) to get through.
On the computer it took 8 calls (7 busy tones)

I'm not sure about 0845, I used to have a 0844 number which now reports 'no longer available' My f9 0845 number invariably connects immediately as does my fallback ISP service.

This problem is recent, last 2 weeks or so.

MJ
N/A

RE: Engaged tone

Hi
Please complete the following form and pass it to us via Contact Us, we can then take this up with BT in the morning (dont forget to use Contact Us, as I'm sure you dont want your phone number(s) in here Smiley

YOUR USERNAME -
EXACT NATURE OF FAULT -
FREQUENCY OF EVENTS -
DATES/TIMES -
NUMBER YOU ARE CALLING FROM-
0808 NO. YOU ARE CALLING -
YOUR CONTACT NO. -
YOUR LOCATION -
WHAT HAPPENS ON 0845 DIALUP -
CALLING ON THE HANDSET -
YOUR MODEM / TA TYPE -
ANY EXTRA INFO -

Thanks
Chris
--
| Chris Rugen.....................................Unmetered & ADSL solutions
| Senior Technical Consultant..........................for Home & Business
| PlusNet Technologies Ltd............................@ http://www.plus.net
+ ----------- My Referrals - It pays to recommend PlusNet ----------------+