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Email Error

PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

trying to set up my email in outlook express, i can get mail but i cant send any mail. The error is as follows:

An unknown error has occurred. Subject 'message vbulletin', Account: 'mail.plus.net', Server: 'relay.plus.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B

anyone have any ideas?

thanks Cheesy
14 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

First thing is try a reboot of your PC as that often works wonders with Outlook Express.,
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

um nope, made no difference. still same error Sad
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

Ok next thing is to delete the settings you have entered in Outlook Express.
Exit the program and then re start it and put them back again.
Sounds daft but often known to clear the problem.
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

Yup did all that anyway. Im kinda internet savvy and have dozens of email address's and systems Smiley

i even followed plus nets help on how to set up email and followed it word by word. email sending still doesnt work.

not possibly a port thing on my router? im not the cleverest people when it comes to routers tbh hehe
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

Have you by any chance got "My server requires authentication" ticked in the Servers section of the account setup?Huh
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

nope
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

Ok I think you have now pretty well covered everything that could be wrong at your end and horor of horrors you will now need to raise a ticket, sorry question Evil

One final thing before you do though, is have you any other Outlook Express accounts under your username on the same PC that do work ok when sending ?Huh
N/A

Email Error

Yes I have EXACTLY the same problem too!

Never used to be an issue. It does not work in outlook never mind outlook express!

I am leaving plus net I have had enough. I complained about this 3 months ago - nothing gets done, plus watching streaming videos in peak time is constantly rubbish!

So the emailling I now could not care less! In 10 days I'll be gone!
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

raised a ticket when i first had the problem.

no reply.

probably an issue included in their current email problems.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

Quote

probably an issue included in their current email problems.


It could be but do you have any other Outlook Express accounts on the same PC that work under your username.
Just want to double check that everything at your end has been covered.
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

nope

only got outlook and no other email program. and only that 1 email account.

kinda straight forward you would think Smiley
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Email Error

Fair enough then I think its down to a fault at plusnet then.
A ticket it needs to be Sad
m063
Grafter
Posts: 166
Registered: 11-08-2007

Email Error

What firewall are you using? I've seen funny results from Norton Internet Security in the past ...
PhillipH
Grafter
Posts: 229
Registered: 31-07-2007

Email Error

firewall built into the router.

btw on my other comp i pick up emails from other sources with no problems. so cant be a firewall issue or router problem