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Earth to Customer support...come in please

snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Earth to Customer support...come in please

Hi CS guys,

I have added a message to my ongoing speed problem ( BTW my speed has now dropped to 202kbps) As it was 20 hours ago I posted the message, could someone please read it and advise me....thank you

M
3 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Earth to Customer support...come in please

Hi

I have passed this onto the faults team for you, in order to raise to BT.
snapper_mart
Grafter
Posts: 175
Registered: 03-08-2007

Earth to Customer support...come in please

Thank You Mand, How long is this likeley to take?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Earth to Customer support...come in please

Hi,

It's tough to say because there's so many things that can cause a speed fault. Some can be done fairly quickly fixed by doing remote work on the line, some take longer as they need exchange work doing or in the worse case scenerios need parts of the phone line replacing or ducting work doing to repair waterlogged cabling.