cancel
Showing results for 
Search instead for 
Did you mean: 

Earlier than stated line provisioning and account access ???

N/A

Earlier than stated line provisioning and account access ???

Hello all,
this is my 1st post on here after having just signed up to PAYG premier.
I was just wondering, does it happen that lines get provisioned earlier than stated ?
on checking my account details i am looking at a go live date of this thursday, but on setting up my modem and user details today (Monday), it seems that I can connect already but cannot access the service. (error 691 - user name not recognised)
Is this due to my account not being set up by Plusnet before thursday ?
I have tried calling Customer services to ask the question and see if they can amend my account to activate it early but after waiting for over half an hour I gave up.
can any one shed any light on this??

OR

If there are any Customer Assistance peeps reading this can you look into this pls..so i can get off this damned dial up and start enjoying the web again.

many thanks.....Dean
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Earlier than stated line provisioning and account access ???

Hi Dean,

It can be activated early sometimes, I've checked the account and I can see the connection attempts coming through so I've activated the account and replied to your ticket. You should now be able to connect.
N/A

Earlier than stated line provisioning and account access ???

Great stuff,
I am now in the land of decent internet usage.
I had forgotten how fast B/Band was.

thanks dave your a star.
...Dean