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E-mails seem to have been lost

dragona
Grafter
Posts: 207
Registered: 31-07-2007

E-mails seem to have been lost

hi, recently having got a laptop .. and today having had to reformat the main comp ive found out that i dont seem to be able to retrieve e-mails before august 2006, im certain i havent deleted them i allways make sure to check the "leave copy of message on the server" is there any way i can ask plusnet to attempt to retrieve a mail on my account from march or april last year onwards? theres a specific mail i should have recieved which i need.

any way i can raise a ticket for this?

Thanks in Advance
-Dragona
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

E-mails seem to have been lost

Hi,

Unfortunately if you don't have a copy of the mail then we won't have it. Once the mail is downloaded and deleted from our servers we no longer have a copy of it.
carrot63
Grafter
Posts: 599
Registered: 12-07-2007

E-mails seem to have been lost

700Gb of customer email was toasted in July of last year by a less than competent PlusNet engineer, as reported on the register here and here, which is probably why you cant retrieve them.