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E-mail timing out

Community Veteran
Posts: 38,215
Thanks: 912
Fixes: 54
Registered: 15-06-2007

E-mail timing out

Anyone else seeing this problem this morning

Task ***** - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
17 REPLIES
N/A

E-mail timing out

Yep - on and off for the past few days now.

Even when telnetting into it, it sometimes just sits there and does nothing :?
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

E-mail timing out

I've got a problem with webmail too. It was running extremely slow but now it has reported this error:
Quote
Mailbox Error
The server responded - 1
Refresh and try again
Check that you are not accessing your mailbox simultaneously in two or more windows. A file-lock is active per session accessing your mailbox.
Check that two sessions of your account are not active - only one user per login is accepted
Try accessing again in a few minutes
If you are having continued problems using Webmail or have encountered a bug, please provide details to our support team using the Help Assistant, including any information provided in the above error message.


Looks like a general mail problem.
bluewhale
Grafter
Posts: 834
Thanks: 5
Registered: 30-07-2007

E-mail timing out

anyone from plusnet looking into this problem?

perhaps we should be running tests on our routers first to see if it's our problem :roll:
Community Veteran
Posts: 1,653
Registered: 13-06-2007

E-mail timing out

IMAP's running fine for me and I've had no problems whatsoever!

EDIT - 12:15 - POP is working fine as well for me!

EDIT 2 - 12:18 - webmail is dead for me
"The server responded - 1"
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

E-mail timing out

Webmail working again now - must have been a blip
N/A

E-mail timing out

Hi there,

PlusNet are checking this out right now.
bluewhale
Grafter
Posts: 834
Thanks: 5
Registered: 30-07-2007

E-mail timing out

shouldn't there be an amber light on the service status?Huh
N/A

E-mail timing out

Give them a bit of time to replicate and identify it Smiley
Grimbo
Grafter
Posts: 397
Registered: 23-05-2007

E-mail timing out

Yea - I'm getting it too.

Its just a little sad that anytime I get a problem I have to come to the forums to see whether anyone else has the same problem.

I have been with Plusnet for 8 years but they are seriously trying my patience now.
N/A

E-mail timing out

I'm unable to access my email either via Outlook Express or via the Plusnet portal.Just timing out!! Sad Sad
James
Grafter
Posts: 21,036
Registered: 04-04-2007

E-mail timing out

Hi there,

I've just raised this as a P! (36869).

I'll get a service status out shortly.

Bluewhale, can you please ensure that your encapsulation and virtual circuit settings are correct on your router? That way the email problem affecting ~150,000 people should be resolved.
thehatman
Grafter
Posts: 574
Registered: 01-08-2007

E-mail timing out

Yes, I can't get email via Outlook today.
Community Veteran
Posts: 1,653
Registered: 13-06-2007

E-mail timing out

Quote
I've just raised this as a P! (36869).


Cheers for picking this up so quickly James!


Quote
Bluewhale, can you please ensure that your encapsulation and virtual circuit settings are correct on your router? That way the email problem affecting ~150,000 people should be resolved.


:lol: Wink
N/A

E-mail timing out

Mand Beckett has posted this on the portal.

Customers trying to access email via a mail client (Outlook Express etc) may receive a 'timeout' or 'connection failed' error.


Could I repeat it is not just problems via an email client but also directly via the plusnet portal ?

Denis