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Drop internet connections

N/A

Drop internet connections

:?: Can any one help?
How can I stop my internet connection dropping when my normal phone is used, incoming or outgoing calls?
All spitters are in place what you supplied
The modem is a PCI board again which you supplied.
I am using WinXP.
Any ideas?
8 REPLIES
N/A

Drop internet connections

if everything is setup correctly there is no reason why that should happen.
lhorwath
Grafter
Posts: 1,248
Registered: 10-04-2007

Drop internet connections

Hi there,

This should not be happening. However this issue does sound like a filter issue. Can you please try using a different filter, with no other devices connected on the circuit. It might also be worth trying a different phone handset to see if this is the cause.

If this continues, please raise a ticket on your account stating what you have tried and we can investigate further.

Regards

Luke
N/A

Drop internet connections

Hi

I am no expert, but the first thing that I would check is the filter(s).

Are they set up correctly (*every* phone needs to have its route pass through a filter between the main intake and the phone - so that could be one filter at the main box off which all extensions come, or 1 filter per phone, or variations on this).

Also, even if an extension is not used (i.e. just has a box at the end) you may need a filter on it.

Perhaps you have an extension that isn't filtered?

If all of this is OK, then I would next be suspicious of the filter itself.

If you have more than 1 filter, try detaching all of the phones *and extensions* except one and try each filter in turn on that one phone (hope you have a mobile to phone home Shocked) ).

If only 1 filter, I would try getting another from Maplins or Argos, where you can return it if the original is fine.

Hope this helps

Stuart
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Drop internet connections

Quote
Also, even if an extension is not used (i.e. just has a box at the end) you may need a filter on it.

No need for this.

Make sure you run the ADSL modem through a filter/splitter, there have been reports of what you have by others and fitting a filting/splitter to the ADSL modem solved it.

Also don't forget to filter things like sky boxes, faxes etc, in fact anything that plugs into an extension.
N/A

Drop internet connections

ya live and learn Shocked)
oliverb
Grafter
Posts: 606
Registered: 02-08-2007

Drop internet connections

Personally I would recommend a faceplate splitter at the master socket.

1 you only need one

2 there's no uncertainty as to what's filtered and what isn't

3 the phone works slightly better

4 there should be slightly less loss, especially if you have lots of extensions.

I don't have my computer by the master socket but I just happened to have a lot of RJ11 leads left over from an old printer sharer, perfect for a DSL extension.
the_norris
Grafter
Posts: 463
Registered: 02-08-2007

Drop internet connections

coaxial - could you recommend a good source to get these? Also do can these be installed yourself or do you need BT?

Phil
N/A

Drop internet connections

Clarity and ADSL Nation provide these.

Clarity provide a customised one, which allows for both filtered and unfiltered extentions in your house.

The standard faceplate will only allow the modem to be connected to the master faceplate.