I re-contact Plus.net and they basically tell me there's no product currently available that would suit me within Plus.net's range, and that it's tough that I my line is being throttled at peak times (4pm to 12am). And, that I can only download 100mb per month, with only 30mb being between 4pm to 12am.
I then, after a week or so of stewing and getting mad, ask for my MAC code to be sent to me so I can move to Freedom2Surf. I get my MAC code sent to me with an hour, and I cancel my Direct Debit for future payments to Plus.net (last payment was 3 days ago).
I then, last night, sign up to Freedom2Surf, who have sent me my details today.
Now, when I go to use the internet today it is very slow. I am getting ~10k/s when browsing or downloading from sites that I used to get well over 200k/ from. My Newsgroup downloads are coming down at 4k/s, per connection (x5).
I moved from Pipex to Plus.net 3 months ago because I heard good things about Plus.net, and they were also over £10 cheaper per month. Now I see why they are cheaper - they are cowboys.
I have been stung for doing something that they didn't state as wrong in any contract. Then Plus.net renew the contract and still punnish me for something that they didn't explain as wrong.
I have tried phoning Plus.net tonight, but after a 25+ minute wait, the phone was answered, I heard laughing, and they just hung up!!!
I still have a couple of tickets that haven't been properly answered too, dating from 4 days+.
Good riddance to bad news.
I have made sure that all of my customers (business and home) know about these cowboys. Our customer base is most of North Devon (3000 sites).