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Downgrade Fee

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Downgrade Fee

I might as well ask here, as no one from CS seems to be answering any requests.

What will it cost to move from maxdsl back to 20:1 adsl. Speeds are crap even after 10 days and with thousands of crc errors per hour the connection is not stable enough to do anything!!

Long live maxdsl madness
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Downgrade Fee

I'm not aware of PlusNet offering such a downgrade and if they did, it's unlikely to be to the 20:1 product which does not actually exist anymore.

Before you do decide to change, it is worth giving PlusNet / BT time to investigate your problems. It's possible that BT have not actually told PN about your speed results (This seems to be hit and miss).