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Downgrade Fee


Downgrade Fee

I might as well ask here, as no one from CS seems to be answering any requests.

What will it cost to move from maxdsl back to 20:1 adsl. Speeds are crap even after 10 days and with thousands of crc errors per hour the connection is not stable enough to do anything!!

Long live maxdsl madness
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Downgrade Fee

I'm not aware of PlusNet offering such a downgrade and if they did, it's unlikely to be to the 20:1 product which does not actually exist anymore.

Before you do decide to change, it is worth giving PlusNet / BT time to investigate your problems. It's possible that BT have not actually told PN about your speed results (This seems to be hit and miss).