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Double Virus protection email text

gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Double Virus protection email text

Today I notice that emails via PN have this:
================================3=

s been verified as Virus free
Virus Protection and more available at http://
www.plus.net
============================



=

================================3=
s been verified as Virus free
Virus Protection and more available at http://=
www.plus.net
============================

=
7 REPLIES
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Double Virus protection email text

So nobody else getting the plusnet virus checked tag line twice in every email?

I have now turned off PN email virus protection and will turn it on again later and see if the problem is fixed.
jnwright
Grafter
Posts: 281
Thanks: 1
Registered: 05-04-2007

Double Virus protection email text

It has been happening since early December and Plusnet have acknowledged it.

See

http://portal.plus.net/central/forums/viewtopic.php?t=51681&highlight=
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Double Virus protection email text

This is a known issue. See PUGIT item http://usergroup.plus.net/pugit/view.php?id=216
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Double Virus protection email text

Thanks! - But it has only recently happened on my account - in the last day or two.

Oddly more than 24 hours later and my virus checking at PN is still on.

Finally, no email notification that I got a reply to this topic.

Does anything work properly at PN?
Cry
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Double Virus protection email text

Hi there,

The emails being stamped twice is an issue our networks team are currently working on.

Email from the portal servers (notifications of replies etc) may be delayed as they are queued on mxlast. This is the only area of the mail platform where we still have queues.
N/A

Double Virus protection email text

Apologies if I missed this somewhere but is there an overview of the current mxlast delay anywhere on the portal?

Thanks,

Jeremy
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Double Virus protection email text

Thanks for the feedback and season's greetings.

Still no portal email notifications and all my email is still being virus checked and stamped twice despite the email settings having been changed. The status says virus scanning is OFF but clearly it isn't.

Not a desperate state of affairs by any means, but just wanted to alert you to what appears to be going on.