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Do plusnet staff read these forums?

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Do plusnet staff read these forums?

Just wondering if whomever runs plusnet actually read these forums...or is it just a place for customers to air their views?
4 REPLIES
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Do plusnet staff read these forums?

Plusnet staff (comms team) do read the forums and will answer some questions if you have them

And of course there is a lot of view airing also Wink
N/A

Do plusnet staff read these forums?

Hi there,

Both apply. The forums are actively monitored by the comms team who carry much of the issues back to management and ensure that the upper echelons of Plus Net are aware of customer issues.

It is primarily for the customers as a self help and feedback medium.
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Do plusnet staff read these forums?

Hi,

As mentioned, there are a few of us that frequent the forums. Though that is mostly to keep an eye on things and make sure that there are no further incidents involving ginger beer.

But the main thing behind the forums is giving the customers somewhere to post and receive help and advice on any problems and questions they might have.
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Do plusnet staff read these forums?

Ah so thats what 'comms team' under your names are, I thought it was just a fancy forum name Tongue

Thanks for replies too Wink