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Do plusnet ever actually test anything?

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Do plusnet ever actually test anything?

I was prepared to believe the excuses after the last fiasco where too many reconnections caused the radius servers to crash, but how you can fail to adequately test a new email solution is beyond me.

Maybe an explanation of the test procedures used might provide some sort of insight for us poor users?
4 REPLIES
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Do plusnet ever actually test anything?

For sure, they are testing our loyalty and that of a 'data recovery specialist'. Wink

SW.
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Do plusnet ever actually test anything?

Sadly to fully test an environment as hefty as the PlusNet Mail platform would take a considerable amount of time. Months to do it properly and follow the correct testing policy. The problem is here and now and we, in these forums, are not letting up on the pressure (and quite rightly too).

Therefore, the only option to PlusNet is to semi-test bits and then GO FOR IT! :shock: . Sadly the semi-tests may well work from the point of view of syntax etc, but cause a few problemettes when all the complexity of the full e-mail environment is added on.

Is it good enough? No, not really. They have over-expanded and not properly managed the transition. Hopefully, they will learn from these mistakes, like the rest of us do as we move through our lives.

As for the 700GB deletion hiccup! It was probably a guy (or gal) doing their very best to fix things for us. They had probably been working for hours to get the job done and they accidently hit the button on the wrong machine. Don't give him a hard time for trying to sort out what is undoubtedly a failing of the management of the system.

Here endeth the sermon Wink
N/A

Do plusnet ever actually test anything?

Quote
Sadly to fully test an environment as hefty as the PlusNet Mail platform would take a considerable amount of time. Months to do it properly and follow the correct testing policy. The problem is here and now and we, in these forums, are not letting up on the pressure (and quite rightly too).

Therefore, the only option to PlusNet is to semi-test bits and then GO FOR IT! :shock: . Sadly the semi-tests may well work from the point of view of syntax etc, but cause a few problemettes when all the complexity of the full e-mail environment is added on.

I was in charge of the email solution at a small-medium ISP (we had about 10,000 users) in 1999 and I designed and built a new email solution.

The only way we could be happy to change systems across was to run both solutions in parallel for a few days, copying new email to both servers. We also ran a load of simultaneous-access mail-reading processes (using fetchmail) from other machines in the office to simulate equivalent load to normal daily usage. Then and only then did we switch the IPs around.

Yes, there are more users involved here but then plusnet have more resources.

Quote
Is it good enough? No, not really. They have over-expanded and not properly managed the transition. Hopefully, they will learn from these mistakes, like the rest of us do as we move through our lives.

It's becoming pretty clear to me that testing isn't something that has high priority in the plusnet business model
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Do plusnet ever actually test anything?

Quote
It's becoming pretty clear to me that testing isn't something that has high priority in the plusnet business model

When you're up to your neck in alligators it's difficult to remember that the initial objective was to drain the swamp :lol: