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Do I need to do anything?

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Do I need to do anything?

I am on the PlusNet Broadband Home Premier 512k - £21.99 p.m

My question is do I need to do anything to get the free regrade other than just wait for my router to Synch at 2meg speeds or do I need to make an upgrade request to move to the Broadband Premier upto 2mb? And if I do need to do this is the upgrade fee waived?

Reason I ask is that my exchange shows that the DSLAM I am on was upgraded in April, and that VP's are now green (were showing red), yet I am still synching at 512kb levels
1 REPLY
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Do I need to do anything?

Raise a ticket to ask if you have been missed, but requesting an upgrade will be charged.