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Dissatisfied Customer

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Dissatisfied Customer

It is time that companies owned up to their mistakes and correct them, not put the blame on others. When pointed out to Plus.net that they were at fault not only did they try and shift the blame but then wanted payment to rectify it.

Customers wait at least 10 minutes to connect to an operator who then, may accidentally cut them off without solving the query leading to a customer to contact them again all calls probably charged at premium rate.

Customer satisfacation should be number 1 priority. Educate your staff in the art of customer care and answer your telephone quicker!!!!

You need to get your act together!
3 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Dissatisfied Customer

Plusnet are currently recruiting for CS staff. Also it's not a premium rate number, it's Lo call rate (0845) ;-)
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Dissatisfied Customer

10mins.....thats not too bad....sometimes ive had to wait 20-30mins which is ridiculous. Its about time PN sorted this issue out
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Dissatisfied Customer

Quote
Plusnet are currently recruiting for CS staff. Also it's not a premium rate number, it's Lo call rate (0845) ;-)


Correct me if I am wrong but it still costs you to call it?

It is VERY irritating to queue to get through and then get cut off so you can understand his frustration.

It is a little surprising that PN seem to have done such a bad job of anticipating their own growth.

"Oh dear we have no bandwidth.. lets get more customers in...."
"Lets encourage the higher users to leave so we can get more low usage people in who pay the same"
"Do we need more CS staff or shall we get a new queueing system for the phones instead".