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Dissapearing web stats

Novocastrian
Grafter
Posts: 90
Registered: 30-07-2007

Dissapearing web stats

Webstats for the first nine days of this month seem to have gone awol. They were there yesterday, but are not showing today. Shall I raise a ticket or is this a known problem that's affecting other's?
The site in question is www.monkchester.co.uk
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Dissapearing web stats

Hi,

I've just spoken to one of the support guys who's just had a similar query from another customer. I've sent a ticket through to the network guys so that they can take a look into it.
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Dissapearing web stats

I put the ticket in. I am glad I am not alone. The CS person didnt seem to have much idea.
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Dissapearing web stats

If it helps, same here - mine have gone too....
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Dissapearing web stats

Mine are gone too. A post on the usenet group seems to suggest they are lost forever.

But cheer up, they are working to make sure it doesn't happen again!
egrog52
Grafter
Posts: 80
Registered: 22-06-2007

Dissapearing web stats

Mine were there yesterday but gone today Sad
lhorwath
Grafter
Posts: 1,248
Registered: 10-04-2007

Dissapearing web stats

Hi there,

Are you not seeing fresh stats or ones that were there have now disappeared?
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Dissapearing web stats

I'm seeing stats from the 10th onwards.
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Web Stats Gone Forever

I came late to this - I found the problem when I did one of my irregular trips to the Stats.
I put in a ticket and all I got was the unhelpful reply:
Quote
This was a problem at our end and unfortunately the data from these dates have been lost. We have investigated it to ensure the problem does not re-occur.
Apologies for any inconvenience caused.

Why wasn't there a posting on the 'Service Status' or similar pages?? :roll:
John B
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Dissapearing web stats

Hi There

I am not sure why this was not announced I will chase this up over the next couple of days and see if I can get you a full explanation of what happened and why.