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Disconnected Priority Petition

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Disconnected Priority Petition

Got an idea. Why not let's make a list of people who are disconnected in order of how long to help Plusnet prioritise. Just reply to this post and slot your id, type of connection you think you've have, exchange(if you want) and no. of days down into the list. The more days down the higher in the list, no lies! You can always update it each day with another reply. If you can remove yours once your connection is sorted then that'll be great too - until you get another problem of course!

No slow connections - at least those have got one - someone else can start a list of slow connecctions if they want.

Ok, easy! I'll start it off:

id xchange Connection HowLongDown

echabi Rugby TiscaliLLU 3Weeks0Days
7 REPLIES
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Re: Disconnected Priority Petition

id xchange Connection HowLongDown

Chillypenguin Daventry 3 weeks 6 days
echabi Rugby TiscaliLLU 3 Weeks 0 Days
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Disconnected Priority Petition

id xchange Connection HowLongDown

Chillypenguin Daventry 3 weeks 6 days
echabi Rugby TiscaliLLU 3 Weeks 0 Days
merrony GipsyHill LLU 2 weeks 1 day
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Ticket no. add

Thought it would be useful to add most important ticket no.:

id xchange Connection Ticket HowLongDown

Chillypenguin Daventry -------- 3 weeks 6 days
echabi Rugby TiscaliLLU 19982666 3 Weeks 1 Day
merrony GipsyHill LLU -------- 2 weeks 1 day
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Disconnected Priority Petition

Faults are genereally delt with in the order of oldest question first, which is the same as other questions are working inside the support centre. However, the problem comes when you raise the fault to Tiscali/BT, as you then have to wait for an update to be provided which can take several days depending on how busy they are and what work they have to do to resolve the fault.
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Re: Ticket no. add

Quote
Thought it would be useful to add most important ticket no.:


id xchange Connection Ticket HowLongDown

Chillypenguin Daventry -------- 3 weeks 6 days
juneorton Markfield MaxDSL? 19895218 3 weeks 4 days
echabi Rugby TiscaliLLU 19982666 3 Weeks 1 Day
merrony GipsyHill LLU -------- 2 weeks 1 day
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Disconnected Priority Petition

Quote
However, the problem comes when you raise the fault to Tiscali/BT, as you then have to wait for an update to be provided which can take several days depending on how busy they are and what work they have to do to resolve the fault.


Come on take ownership and stop blaming YOUR suppliers. If the suppliers arent performing then ditch them for a supplier that can.
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

Disconnected Priority Petition

Maybe if suppliers had to pay a penalty to the customer for every day they didn't respond adequately to reasonable requests it might tend to centre their thoughts and activities somewhat-- how about the amount paid per day by the customer for the service in question plus 10%?

Of course those who are subcontractors (like Tiscali or BT) would have to fork out to the main contractor the relevent amount while they were in breach!