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Definitive Answers Please...

Ritey
Grafter
Posts: 152
Registered: 30-07-2007

Definitive Answers Please...

Those of use on having problems with ptn-ag1 gateway and old metronet pipe would probably like answers to the follwing question:-

1) The pipe is still under contract. So when does the contract expire?

2) After the pipe has been decomissioned, where are the users that were on that pipe going to be placed?

3) The pipe is obviously faulty so why cant we be moved to another pipe?

3a) If u say its not faulty then why are there so many similar complaints about it, and NO other pipe?

3b) If its been fixed then why havent we been informed as to when it was fixed and what was wrong with it? (the maintenance last nite still gave me problems this morning so it tells me that there is still problems on it)
5 REPLIES
Ommin
Grafter
Posts: 356
Registered: 04-08-2007

Re: Definitive Answers Please...

Quote
The pipe is still under contract. So when does the contract expire?

Question asked by myself sometime around 8 March, 2006. No answer forthcoming.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Definitive Answers Please...

I'm not sure when the contract lasts until, but I can ask next week. When the contract is up I would expect the pipe to be replaced with an additional segment on a 622 pipe. Before then we may be able to run them both side by side as part of the session steering trial, will check up on that as well next week.

There were two problems with the equipment that connect to the pipe; the pipe itself is fine. The first problem was a faulty router that connects this pipe to the ptn-ag1 ERX which was causing the disconenctions. This router has been replaced and the tunnels are no longer dropping. The high pings yesterday were caused by an inbalance in one of the queues, this was fixed yesterday evening as per service status.

From looking at the monitoring I think that any problems now are individual problems and need to be treated as such and if they haven't already, need to be raised to the support team via the automated fault checker so that they can be investigated further and the exact causes identified and resolved.
Ommin
Grafter
Posts: 356
Registered: 04-08-2007

Definitive Answers Please...

Quote
The high pings yesterday were caused by an inbalance in one of the queues, this was fixed yesterday evening as per service status.

They were poor again this morning Dave.
Ommin
Grafter
Posts: 356
Registered: 04-08-2007

Definitive Answers Please...

Quote
The high pings yesterday were caused by an inbalance in one of the queues, this was fixed yesterday evening as per service status.

It is a continous problem and happens on and off, day in and day out. From a few minutes ago.

Tracing route to portal.plus.net [212.159.8.137]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 151 ms 151 ms 150 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 149 ms 153 ms 158 ms ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
4 160 ms 161 ms 168 ms ge0-0-0-23.pte-gw1.plus.net [212.159.4.25]
5 170 ms 173 ms 173 ms atm1-0.ptb-gw1.plus.net [212.159.1.89]
6 152 ms 144 ms 136 ms vlan18.pri.ptb-gw4.plus.net [195.166.129.130]
7 141 ms 136 ms 137 ms if2.ptb-al1.plus.net [195.166.129.39]
8 159 ms 160 ms 156 ms portal.plus.net [212.159.8.137]

Trace complete.
Ritey
Grafter
Posts: 152
Registered: 30-07-2007

Definitive Answers Please...

things seem fine at moment. and thanks for explaination.

its just a shame that so many of us dont have any confidence in our connection atm. as hnimmo said the pings were bad this morning as well. so maybe there is still a fault that hasnt been discovered yet. (one of those intermittent faults, hard to find), but a pain for ppl who are effected by it.

as much as love posting messages here :roll:, id much prefer enjoying my adsl like most customers do.