cancel
Showing results for 
Search instead for 
Did you mean: 

Deferred Activation/Deferred Hardware - Written Off...

mrchalk
Grafter
Posts: 206
Registered: 06-08-2007

Deferred Activation/Deferred Hardware - Written Off...

Hi folks, whilst i see that both my Deferred Activation & Deferred Hardware have been written off, im just wondering if i still have to pay £57.68 for the modem i recieved if i wanted to leave? I have circled the charge on the piccy below.
Im just wondering & it has nothing to do with wanting to leave Smiley

Cheers folks, hope someone can answer Smiley

LOOK HERE
4 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Deferred Activation/Deferred Hardware - Written Off...

Hi there,

Nope you don't have to pay for the USB modem. Smiley

This is a problem which we have raised internally with old contracts/hardware showing on accounts. The hardware will be some which we sent to you some time ago, quite probably when you first signed up.

We're sorting it, and it will probably disappear over the next few days. Smiley
N/A

Deferred Activation/Deferred Hardware - Written Off...

Can I just publicly thank James for sorting this for me in a matter of minutes after I spotted it a few weeks ago.

As with any company PlusNet make mistakes from time to time (with the complexity of the broadband industry it's almost inevitable) but I've never yet had any difficulty having these resolved in a timely and efficient manner.
mrchalk
Grafter
Posts: 206
Registered: 06-08-2007

Deferred Activation/Deferred Hardware - Written Off...

Many thanks for your speedy answer Mand.

No worries at all. Top job Smiley
aeroalfie
Grafter
Posts: 400
Registered: 03-10-2007

Deferred Activation/Deferred Hardware - Written Off...

i signed up to Deferred Activation & Deferred Hardware but i dont see any mention of it in Acconut Summary or that it has been writen off?