cancel
Showing results for 
Search instead for 
Did you mean: 

Dear Plusnet what is happening?

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Dear Plusnet what is happening?

As of Wednseday the system for e-mail has been in dire straights. It was reportedly fixed only for it not work again.

Now domains are down.

It's time we had an open announcement on the forums re: these problems.

Question1

When will it be Fixed properly.

Question 2
When will all users get the email delivered.

Question 3
Does this only affect users with logons begining with "a"

Question 4
When will the domains be back up and running

Question 5
Have you really deleted all e-mail for the users affected?

Question 6
If a user is fed up of this type of service which we are currently recieving will you really make us pay the leaving fees. No answers to calm users fears of deleted e-mails no statements to advise on the depth of the problems.
NO real input from PN at all. Could you blame us for moving, please don;t try and charge us.

All were after is honest answers and aknowledgement of problems.

Question 7
I take it PNs agreement with suppliers include penalty clauses, what about giving something back to affected customers.

The system is a shambles, please engage us in the details we want to know whats happening we don't appreciate being fobbed of and ignored.

Question 8 FOr those with hosted domains when will our mail be back online as it'll take the domains to be updated before they work again.

A
2 REPLIES
N/A

Re: Dear Plusnet what is happening?

Quote
As of Wednseday the system for e-mail has been in dire straights. It was reportedly fixed only for it not work again.


It started on Monday

Quote

Now domains are down.

I'm okay there
Quote


It's time we had an open announcement on the forums re: these problems.

Question1

When will it be Fixed properly.

Question 2
When will all users get the email delivered.

Question 3
Does this only affect users with logons begining with "a"


no - but they seem to have even more problems

<snip other good questions for brevity>


Quote


The system is a shambles, please engage us in the details we want to know whats happening we don't appreciate being fobbed of and ignored.


and what compensation will there be for those of us who have had a weeks worth of hassle?
a free months subscription?
N/A

Dear Plusnet what is happening?

Exactly, they don't give a toss.....they will eventually fix it (only for it to fail again) and they expect us just to keep paying them