cancel
Showing results for 
Search instead for 
Did you mean: 

Dead connection

pooley91
Dabbler
Posts: 12
Registered: 04-10-2007

Dead connection

After complaining of constantly bad connection speeds - my ADSL is now dead.

First posted ticket on 24th September and was eventually told that the ticket had got lost.

So I've resorted to 56K dial-up (which is faster than my ADSL connection was.

Can someone at Plusnet pleeeaaasse help me !!!!

5 REPLIES
N/A

RE: Dead connection

> After complaining of constantly bad connection speeds - my ADSL is now dead.
>
> First posted ticket on 24th September and was eventually told that the ticket had got lost.
>
> So I've resorted to 56K dial-up (which is faster than my ADSL connection was.
>
> Can someone at Plusnet pleeeaaasse help me !!!!
>
>

Mine too!!!! after weeks of slower than modem speeds - no connection - connection then no authentication - then no link for 6 hours last night.
back on this morning at 570K down!!

no problems according to service status page - wrong!

maybe BT did thier stuff at last, I'll check speed tomorrow when everyones back on.



--
N/A

RE: Dead connection


>
> maybe BT did thier stuff at last

lol, Spot on.
N/A

RE: Dead connection

Hi Mike,

I have passed your open ticket on to our Technical Support department. They will investigate for you further and contact you once this issue has been resolved. Please see open ticket: 5380183 for more details.

Regards,

Dave

--
| David Scarpa...................Unmetered & ADSL solutions
| Technical Support.....................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
pooley91
Dabbler
Posts: 12
Registered: 04-10-2007

RE: Dead connection

Well I'm back on ..... connected at a massive 38Kbps !!!!

My modem works a treat though Smiley
N/A

RE: Dead connection

Hi Mike,

I have again updated your ticket and you should see some progress on the ticket shortly. Please keep an eye on your ticket for progress updates.

Regards,

Dave

--
| David Scarpa...................Unmetered & ADSL solutions
| Technical Support.....................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----