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Data Transfer Watch

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Data Transfer Watch

Ticket: #19944709

As I thought I would be strapped for cash this month I set a limit earlier this month.

I hit this limit, but now I don't have any worries regarding the cost. I got disconnected and all connections are now redirected to a "You've hit your limit" page. I logged back in, removed my limit and expected to continue my connection (after a possible modem restart).

Left the modem off overnight, in the morning, no joy.

From the data transfer watch page:

Quote
Changes to your Data Transfer Watch will be applied instantly.


What definition are you using for instantly here? This is unacceptable, especially with the monstrosity that is the customer service "helpline".
9 REPLIES
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Data Transfer Watch

Hi

This is a well know problem with the VMU and DTW scripts not synchronising but nothing has been done to fix it. Obviously not a high priority.

It has caught me out twice. See here .
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Data Transfer Watch

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.....nothing has been done to fix it. Obviously not a high priority.

Absolutely not :shock: :shock:

Changing the topics on these forums to a blue colour is a much higher priority :lol:
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Data Transfer Watch

The WPMT (web design) team aren't software developers....
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Data Transfer Watch

I know Shockedops:

Sorry! I'm just feeling particularly sarcastic this morning.

And it's my wedding anniversary - and that always makes me feel nervous :?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Data Transfer Watch

I wouldn't feel nervous. You managed to remember it Smiley
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Data Transfer Watch

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...aren't software developers....

Any chance of getting the software developers to fix this problem sooner rather than later, james?

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And it's my wedding anniversary - and that always makes me feel nervous :?

Are congratulations in order or commiserations Jason? Wink
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Data Transfer Watch

I've just had a text off the better? half. Apparently, she's cooking me something nice for dinner tonight ! :shock:

Best stop off and pick up the Rennies Wink
gary
Grafter
Posts: 108
Registered: 10-04-2007

Data Transfer Watch

@bealbywm

I've updated the Tickets on your account, could you have look.
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Data Transfer Watch

Quote
@bealbywm

I've updated the Tickets on your account, could you have look.


When I returned home I turned the modem back on (it was off) and everything was working correctly again.

Thanks.