Hi i refered a friend, user "clsmith" to plusnet He was activated according to you but he has never been able to connect. We tried his router on my line and it works ok, checked sockets, filters etc all ok.
He has raised tickets, you checked line etc and it has been sent to BT. That was some 2 weeks ago and still no connection. This is getting silly.
He tried to get BB a years and a half ago and you activated him however he could not get a signal.. BT visit, and you refunded him. Now with Max he tried again, however this has now been outstanding over 2 weeks with no reply what is happening. Can you please advise.