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Customer Support - is it still there??

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Customer Support - is it still there??

As we speak, I am on the phone to customer support....I have tried 13 times in the past 2 hours, but every single time the phone dies on me or a woman tells me to "do it online on the portal", which I've JUST COME FROM as my reply was to CALL IN!!

Currently, have been holding on to one of the departments for 18 minutes.....

Guess why...I'm getting my MAC code!!
2 REPLIES
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Customer Support - is it still there??

I didn't think you could get a MAC over the phone.

I thought you had to do it via the portal so that they had the request in writing.

Have things changed?
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Customer Support - is it still there??

well, i got through to customer services - 5 minutes later, I have my MAC code through e-mail, so I guess you can now.