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Customer Service ?

Ziggur
Grafter
Posts: 77
Registered: 31-07-2007

Customer Service ?

Saw this in the Service Status section.

Quote
PostPosted: 05 Oct 2005 03:33 pm Post subject: Service Status: Telephone System Problems - NEW Reply with quote

We are currently experiencing issues with our telephone system where customers calling our contact centre are intermittantly presented with silence after calling us.

Kind Regards,

Ben Brown
Customer Support



You think that this is a new problem Ben ?

Mike :lol:
8 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Customer Service ?

Seriously though, has this been fixed yet?
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Customer Service ?

As you can see at http://status.plus.net/, this has now been resolved.
Ziggur
Grafter
Posts: 77
Registered: 31-07-2007

Customer Service ?

Quote
Seriously though, has this been fixed yet?


Please don't turn this into a serious thread

If you want to get heavy, start a new one of your own.

Mike
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Customer Service ?

Ta, Ben
N/A

Customer Service ?

And now it's back again - usertools.plus.net.
N/A

Customer Service ?

Quote
As you can see at http://status.plus.net/, this has now been resolved.

no it hasnt , I trying to call now , and it either goes to busy tone or I get a voice saying "hello you have reached our messaging system" then you get an unobtainable noise.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Customer Service ?

Hi,

That problem was fixed, unfortunately there's a different problem affecting the phone system at the moment. Our engineers are working as fast as possible to get it back up, as such we are advising the best way to get in touch with the support team is via ticket at http://contactus.plus.net
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Customer Service ?

Dave, with all due respect, I think that new system needs put in ASAP