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Contract changes?

The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Contract changes?

If a user wishes to change PAYG useage in a month how many times can it be done in the month?

Also if the usage is changed can products be changed too in the same month?
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Contract changes?

You can add usage on for 75p per GB in advance of when you need it, you can add as many as you want in one go but can only do this once every 30 days.
If you use more than the usage you have specified you can then add more for £1 per GB.

Products can only be changed once every 30 days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Contract changes?

Thanks Chris but can you increase usage and in the 30days change products?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Contract changes?

I think it would depend on the exact circumstances, you'd be able to upgrade but not downgrade, so could increase PAYG bandwidth and then upgrade to a higher or same cost BBYW product for example.
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Contract changes?

So changing from PAYG 10GB to Option 3 will cost me only within the 30 days. Outside of 30 days is free?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Contract changes?

There wouldn't be a downgrade fee to change account type if that's what you mean either within or after the 30 days, but if you make 2 changes, i.e. increase to PAYG 10GB then you would have to wait 30 days before downgrading.
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Contract changes?

Thanks, I changed to Option 3 and managed to do it early thanks to the very helpful PN Helpdesk staff Dave Wink

Hope the move is a good 'un :? Never been 'coya'd before.