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Contact ^ Us and closing tickets

Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Contact ^ Us and closing tickets

Still a mine field as for closing tickets, can we have clearer options as to what they do.

eg
Close ticket with Comment - that covers did this reply help yeah or nay
Close ticket with no Comment
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
5 REPLIES
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Contact ^ Us and closing tickets

Someone will need to edit the subject line for this... Clicking on it takes you to the Contact Uspage! ;-)

And yes... it's mildly confusing when you close a ticket I agree.
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

Contact ^ Us and closing tickets

never noticed that before very annoying auto formating
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Mark_Dowd
Grafter
Posts: 102
Registered: 08-08-2007

Contact ^ Us and closing tickets

Clearer closing options gets my vote!

Can I also suggest "Add a comment without closing"?
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Contact ^ Us and closing tickets

I agree with all the above suggestions. How about it +net, anything to make life a little easier.
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Contact ^ Us and closing tickets

The "auto-formatting" is done by the swear filter. This has been reported, and some ideas are being worked on to fix it.

Just waiting for reports on this.