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Connection Keeps Dropping

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Connection Keeps Dropping

Since change over to MAxDSL my BB connection is dropping at regular intervals and on some days no connection at all. I've raised a fault on Monday but still no reply and being given the "Come back in 2 hours" rubbish.

Whatshappening PN, why all these issues? Can you please investigate and get me back online asap or I will feel the need to move to another provider.

Beaks
3 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Connection Keeps Dropping

Hi there

I've escalated your fault to be checked manually and the question will be updated shortly to reflect this.
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Connection Keeps Dropping

The question has changed to say "awaiting response from me" is this correct?

Thanks for looking at it.

Beaks
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Connection Keeps Dropping

No, please ignore that comment. This has been escalated to our faults team for manual testing and diagnostics.