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Complaints

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Complaints

It's funny, but I cant find any info on where to lodge official complaints on Plusnet's website.

Please dont say use the ticket system guys. I can't see a section in there either.
--
Regards

Simon Wood (SWoody)
3 REPLIES
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RE: Complaints

> It's funny, but I cant find any info on where to lodge official complaints on Plusnet's website.
>
> Please dont say use the ticket system guys. I can't see a section in there either.
>
> --
> Regards
>
> Simon Wood (SWoody)

Hi Simon,

You can use the ticketing system for this purpose by raising a new ticket and opting for 'I have a Customer Service or Billing enquiry'. Alternatively you may address your complaint in writing to the address given at the following link:

http://portal.plus.net/supportpages.html?a=200

Please remember to include your username if you choose to write to us.

Kind Regards,
Rob
--
| Robert Kelly Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----


N/A

RE: Complaints

> > It's funny, but I cant find any info on where to lodge official complaints on Plusnet's website.
> >
> > Please dont say use the ticket system guys. I can't see a section in there either.
> >
> > --
> > Regards
> >
> > Simon Wood (SWoody)
>
> Hi Simon,
>
> You can use the ticketing system for this purpose by raising a new ticket and opting for 'I have a Customer Service or Billing enquiry'. Alternatively you may address your complaint in writing to the address given at the following link:
>
> http://portal.plus.net/supportpages.html?a=200
>
> Please remember to include your username if you choose to write to us.
>
> Kind Regards,
> Rob
> --
> | Robert Kelly Unmetered & ADSL solutions
> | Technical Support for Home & Business
> | PlusNet Technologies Ltd. @ http://www.plus.net
> + ----- My Referrals - It pays to recommend PlusNet -----
>
>
>

Thanks for your reply, but, that weblink doesn't have a complaints section or info...
--
Regards

Simon Wood (SWoody)
N/A

RE: Complaints

Simon,

Apologies for not being clearer but the way to address a complaint to PlusNet is via the Contact Us system or if no internet access is available then we would accept complaints sent preferably via recorded delivery to our Sheffield HQ at:

PlusNet Technologies LTD.
Internet House
8 Furnival Rd
Victoria Quays
Sheffield
S4 7YA

Best Regards,

Dave.

--
| David Watson. Unmetered & ADSL solutions
| Technical Support. for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----- +