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Complaints procedures?

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Complaints procedures?

I'm reporting PlusNet to OFCOM now, for their bad service levels (both for broadband and customer support). OFCOM state that each ISP must clearly display its complaints procedures - I cannot find PlusNet's, does anyone know where they are please?
2 REPLIES
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Complaints procedures?

The details are in the code of practice - listed under the customer service index.
Clicky to the details here


Edit: Added more-

Also see this thread which goes into more detail on haw to go about it.
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Complaints procedures?

Many thanks. I've reported PlusNet to OFCOM and am now going to put everything in writing to PlusNet themselves.