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Comms Team availability over the next week

Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

Comms Team availability over the next week

Hi Everyone,

I'll just start a thread here to discuss this announcement:

http://portal.plus.net/central/forums/viewtopic.php?t=43406

I'd like to be clear that we are committed to enaging with customers and discussing our products and services in forums like this - It is one of the things that makes us unique and we are never going to change that. For the next week or so though I hope everyone can appreciate the need for us to focus on properly answering many of the open questions that are in our support system and are the cause of many of the active posts in this forum.

Cheers,

Ian
2 REPLIES
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Comms Team availability over the next week

I hope you are going to leave Mand, jon and DaveT to field the questions that fall through your new initiative... Smiley
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Comms Team availability over the next week

An excellent idea, I hope it works - after having a question (ticket) that went un-answered for 36 hours and then having to spend 23 minutes on hold before getting to speak to someone on the phone tonight, I can only hope this works - I also hope you are looking into the many causes of their increased workloads at the same time!!!! :roll: :roll: :roll: