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Cease and Reprovide

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Cease and Reprovide

How do I go about doing a cease and reprovide with this shower of clowns??

I have 3 faults, that have been going for almost a month now, a resolution yet....you got to be kidding!!

If any PN managment read this, please sort somthing out. I am very tempted to cancel my Payment with imediate effect!!

one day I could connect at 3600 now its 1200 sometimes nothing!!
VoIP does not work, I bought equipment to use the service, will they give me my money back no!!
Email does not work!

Also I am tempted to set up a plusnet webpage, where ALL the disgruntled members can post their disgust to the whole WEB can see!!

This is now SILLLY!!!!! SORT YOUR SELFS OUT PLUSNET!!!!

Bandits shoud be on rouge traders!!
5 REPLIES
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Cease and Reprovide

Hi,

I joined a year after you, and today have started migrating to NewNet.

I advise you not to "cease and reprovide", all you need is a MAC code from PN, to give to your chosen provider. They however managed to give me the wrong one today, been waiting since 1515 for a correct one!
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Cease and Reprovide

I have been LLu'd so I dont think I can get a mac codeSad
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Cease and Reprovide

If you're wanting to carry out a house move, then you can use the tool on the portal and this will take all of your information and carry out the work automatically without the need for a support agent to handle anything.
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Cease and Reprovide

Jon,

can you get someone to get me the correct MAC code? Please!
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Cease and Reprovide

No I am npt moving house, just to a STABLE ISP!!!

3.5 months of paying for a service that spends more time down.

I wish I could work half days and get payed for full!! pretty much PN's Service!!