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Cancelling account

N/A

Cancelling account

I have logged a ticket over 24hrs ago to cancel my account. I have also tried the support number 3 times, but after numerous menu systems end up referred back to the web logging facility!

Please can someone refer to ticket 20269338 and get my account cancelled, so I dont have to pay for another month. This type of request should be actioned immediately and not dragged on so the customer has to pay for yet another month! Evil
5 REPLIES
N/A

Cancelling account

Why not down grade the account to a PAYG Dial-up Huh

Tongue
dennisb66
Grafter
Posts: 371
Registered: 01-08-2007

Cancelling account

I think you may have missed the point here Stallon. Wink
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Cancelling account

Hi,

The 30 days notice will apply from when you made your cancellation request, not from the time at which we initiate it.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Cancelling account

Hi there,

I've responded to your ticket for you, and would like to apologise for the delay.
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Cancelling account

Thankyou