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Cancellation of Fair Use policy after 7 elapsed days

Posts: 3
Registered: 12-08-2007

Cancellation of Fair Use policy after 7 elapsed days

A few days ago I was sent the email below. Now I find by accident that it apparently does not apply. I'm happy about the cancellation, if not the manner in which it has not been communicated - provided the price comes down to a competitive level. I think £17 inc VAT for 1Mbps would be acceptable for a few months. Is this what you have in mind? And when are you going to effect the reduction, which is now long overdue?

We would like to inform you that our previously announced Fair Usage policy takes effect from Thursday 14th April 2005.

What is Fair Usage?
Fair Usage ensures that PlusNet broadband customers enjoy a fast and reliable service, by setting out what we consider to be sustainable for each product.

Check your broadband speed to see your Fair Usage:
512k - 30GB (except ADSL Home Surf - 22GB)
1Mb - 50GB
2Mb - 75GB

As well as your Fair Usage amount, you can also use up to 200 GB* extra every month by scheduling downloads between off-peak hours of 1-8AM.

For a full explanation of how Fair Usage works, please see our Fair Usage guide -

Not sure how much you use?
If you are like most customers, you may only use a small amount of your product's Fair Usage. From 14th April you can check how much you use with the updated View My Broadband Usage -

Kind regards,

Customer Support

PlusNet - The Smarter Way to Broadband

* extra usage based on 2Mb download speed

This email has been sent as it contains important information about your service from PlusNet. Please do not reply to this email, as this is an unmonitored address.