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Can't get update on fault checker

kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

Can't get update on fault checker

Opened a LLU speed fault using the fault checker on Friday 27/10/06 12:56, want to check progress but can't get an update as no open questions showing. THe only Id relating to the fault , ID: 20587676, is showing as closed, yet if I try and raise a new fault it says I have one open.

Download Speed: 2951 kbps (368.9 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)

28-10-2006 17:22:07 2254.1
27-10-2006 15:59:17 2838.9
27-10-2006 14:43:47 2817.2
27-10-2006 13:21:39 2834.3
27-10-2006 12:22:11 1237.9
27-10-2006 09:03:47 2296.2
27-10-2006 08:13:57 2634.6
27-10-2006 07:06:43 3203.3
27-10-2006 06:50:52 3177.7
27-10-2006 06:45:32 2430.3
11-09-2006 08:47:31 6868.6
11-09-2006 08:47:19 6041.7
11-09-2006 08:47:01 6268.9
11-09-2006 08:46:48 6960.1
11-09-2006 08:46:38 6445.3
2 REPLIES
Community Veteran
Posts: 1,850
Registered: 04-04-2007

Can't get update on fault checker

Hi there,

Your current fault check had errored and become stuck. I have raised this with the faults team for checking.

I have cancelled the current check and you should now be able to run a new faults check.

I have also raised a ticket regarding this on your account.

Apologies for any inconvenience this has caused and if you have any further problems dont hesitate to post back.
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

Can't get update on fault checker

Tried raising the fault again.

However when it comes down to Exchange status it won't let me continue as my exchnge is showing red on BT,which would be O if I was on an IPStream product. However my connection is LLU.

I can't raise the speed issue fault.

These are the latest spee tests:

28-10-2006 17:22:07 2254.1
27-10-2006 15:59:17 2838.9
27-10-2006 14:43:47 2817.2
27-10-2006 13:21:39 2834.3
27-10-2006 12:22:11 1237.9
27-10-2006 09:03:47 2296.2
27-10-2006 08:13:57 2634.6
27-10-2006 07:06:43 3203.3
27-10-2006 06:50:52 3177.7
27-10-2006 06:45:32 2430.3
11-09-2006 08:47:31 6868.6
11-09-2006 08:47:19 6041.7
11-09-2006 08:47:01 6268.9
11-09-2006 08:46:48 6960.1
11-09-2006 08:46:38 6445.3