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Can't get to some websites

N/A

Can't get to some websites

Just recently I've been unable to access a specific group of basically local government websites including:

http://www.newcastle-staffs.gov.uk
http://www.staffordbc.gov.uk
http://www.staffordshire.gov.uk
http://www.staffordshire.police.uk

They always show "Cannot find server or DNS Error". They all seem use the same DNS servers at rmplc.co.uk (dn0, dn1, dn2).

I know the sites themselves are o.k. because I can get to them through my work laptop (on VPN and via proxy). Is there any chance that they are for some reason blocking F9 IPs from their servers or does anyone have any other ideas what's going on ?

Steve
32 REPLIES
N/A

Can't get to some websites

I can't access any of them. I am getting Cannot find server, page cannot be displayed errors.

Mark
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Can't get to some websites

All seem OK now
N/A

Can't get to some websites

Still not working here though.
N/A

Can't get to some websites

Interesting results, thanks for trying. I still can't access them either....so it looks like some of us can and others can't.

Any guesses why that might be ?

Steve
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Can't get to some websites

I've looked up all of these sites on each of our caching DNS servers and on the DNS servers for these sites and they all match, so at this point in time it doesn't look like a DNS problem, although it may have been previously.

I have also tried these sites on my home (Plusnet) connection and they all seem fine.
N/A

Can't get to some websites

working here.
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Can't get to some websites

Still not working here. I am on BB+, Jeremy is PAYG and I imagine Ben is on Premier. Slewin, what account are you on? Could it be a BB+ issue?

Mark
N/A

Can't get to some websites

Just out of curiosity (I don't use any of these sites myself, but am interested to find out what the problem is), I tried pinging the sites with the following results:

C:\Documents and Settings\Mark>ping www.staffordshire.gov.uk

Pinging www.staffordshire.gov.uk [212.207.90.171] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.207.90.171:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping www.staffordshire.police.uk

Pinging www.staffordshire.police.uk [212.207.90.173] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.207.90.173:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping www.staffordbc.gov.uk

Pinging www.staffordbc.gov.uk [217.180.24.4] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 217.180.24.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping www.newcastle-staffs.gov.uk

Pinging www.newcastle-staffs.gov.uk [212.207.90.174] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.207.90.174:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
N/A

Can't get to some websites

Pinging also times out. I'm also on BB+.

Fred
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Can't get to some websites

I'm on BB+ too. Just a (possibly daft) thought, do the different accounts have different IP address pools ? I.e. is it possible that for some reason the whole dynamic address group used for BB+ accounts is barred at their end ? I've reconnected several times with different IP addresses so I know it's not just one address.

Anyway thanks for all the help. Those sites aren't all that important, it's more that I don't like not being able to solve puzzles Wink.

Steve
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Can't get to some websites

I raised a ticket (18538865) on it in the end as obviously that appears to be the only way to try and get something done.

Going by F9's own admission, if less than 10 people reprt it, they don't consider it a problem. So if you are on BB+ and you can't access the site, only 9 more people for it to be taken seriously!!

Mark
N/A

Can't get to some websites

which dns servers are bb+ using

have you got them set for automatic or manual entry

i'm on premier and working fine, with automatic settings
David_W
Rising Star
Posts: 2,291
Thanks: 29
Registered: 19-07-2007

Can't get to some websites

It works fine for me, and it looks like the DNS is fine for you too (the ping turns the name into IP address). Have you tried running tracert?
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Can't get to some websites

But I think you are on a non BB+ account though aren't you? Got fed up waiting for the first to complete and all are timing out at the 8th hop.


C:\Documents and Settings\Mark>tracert www.newcastle-staffs.gov.uk

Tracing route to www.newcastle-staffs.gov.uk [212.207.90.174]
over a maximum of 30 hops:

1 32 ms 39 ms 40 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
2 42 ms 29 ms 29 ms ge0-0-0-503.pte-gw1.plus.net [84.92.4.81]
3 37 ms 39 ms 79 ms ge1-0-0-23.ptn-gw2.plus.net [212.159.4.18]
4 36 ms 35 ms 38 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 31 ms 29 ms 28 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 35 ms 29 ms 29 ms gw-vlan-01.sr-01.core.th.ifl.net [217.180.8.14]

7 27 ms 30 ms 29 ms f5p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.248.167
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>tracert www.staffordbc.gov.uk

Tracing route to www.staffordbc.gov.uk [217.180.24.4]
over a maximum of 30 hops:

1 62 ms 45 ms 49 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
2 64 ms 64 ms 59 ms ge0-0-0-503.pte-gw1.plus.net [84.92.4.81]
3 60 ms 59 ms 59 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
4 57 ms 60 ms 58 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 57 ms 51 ms 49 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 44 ms 49 ms 49 ms gw-vlan-01.sr-01.core.th.ifl.net [217.180.8.14]

7 46 ms 49 ms 49 ms f5p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.248.167
]
8 * * * Request timed out.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>tracert www.staffordshire.gov.uk

Tracing route to www.staffordshire.gov.uk [212.207.90.171]
over a maximum of 30 hops:

1 32 ms 29 ms 30 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
2 37 ms 67 ms 31 ms ge0-0-0-503.pte-gw2.plus.net [84.92.4.82]
3 48 ms 39 ms 39 ms ge1-0-0-23.ptn-gw2.plus.net [212.159.4.18]
4 37 ms 36 ms 35 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 31 ms 31 ms 29 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 32 ms 29 ms 29 ms gw-vlan-02.sr-02.core.th.ifl.net [217.180.8.29]

7 41 ms 38 ms 39 ms f1p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.251.225
]
8 * * * Request timed out.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>tracert www.staffordshire.police.uk

Tracing route to www.staffordshire.police.uk [212.207.90.173]
over a maximum of 30 hops:

1 58 ms 59 ms 64 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
2 54 ms 50 ms 49 ms ge0-0-0-503.pte-gw2.plus.net [84.92.4.82]
3 32 ms 33 ms 29 ms ge1-0-0-23.ptn-gw2.plus.net [212.159.4.18]
4 42 ms 39 ms 49 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 33 ms 33 ms 26 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 31 ms 29 ms 29 ms gw-vlan-01.sr-01.core.th.ifl.net [217.180.8.14]

7 32 ms 37 ms 34 ms f5p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.248.167
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * *