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Can't find button to get my LLU MAC! Am I missing something

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Can't find button to get my LLU MAC! Am I missing something

I'm trying to get a LLU MAC, but upon going to: Help and Support/Account Management/Request a MAC Key (Moving To Another Broadband Provider)/Another ISP I'm asked this question;
'date you want to move on.'
Now, I don't understand that :S I thought when I get the MAC, I can contact an ISP and give them the MAC? Please explain.
Another thing I can't understand is, When I put in my questions/phone number/reasons for leaving (As asked), I CANNOT find a submit button to send it off and wait for a MAC :S
Hmmph, any ideas?
1 REPLY
N/A

Can't find button to get my LLU MAC! Am I missing something

Ok Shockedops: I just found the 'send' icon. But now I'm wondering, have I actually ordered my MAC key? this is the response for pressing the 'send' icon:

'Customer Services & Billing
back home

Thank you

Current average response time:8 hours 35 minutes 9 seconds


What happens next?

Our Support Team will now read your Question and will reply as soon as possible. This will appear in the My Questions section of Help & Support.

We will send you an email telling you when your Question has been answered.

[ i ] Please remember: some Questions can only be answered with the help of other departments and suppliers - in these cases we may take longer to respond, especially during out-of-office hours.
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