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Can't Even Get a MAC Issued

N/A

Can't Even Get a MAC Issued

2 days and counting and i just want a MAC code !!!!!!!!!!!!!!!


Question topic: Move to Another Broadband Provider (ISP) | ID: 19764549 Open
Your original question 8:29pm, Wednesday 5th July 2006
[Support Wizard Journey]
[Another ISP]

[Additional Information]
I wish to move on the 17th July. Please issue my MAC promptly.

Your comment 8:49pm, Wednesday 5th July 2006
you can call me on 079041and i will provide a credit card payment for the £47

CSC - Team Leader 10:19pm, Wednesday 5th July 2006
Dear Customer,

I am forwarding this request to the correct department to action in a timely manner.

[internal]

timed out for real time. Please action as ness.

Regards,
link:CSA Removed

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html


Your comment 2:26pm, Thursday 6th July 2006
Any chance of a reply Huh?

Your comment 6:03pm, Thursday 6th July 2006
HELLO ANYBODY THERE Huh??

Your comment 10:00pm, Thursday 6th July 2006
I would like my MAC CODE asap this is a ridiculous amount of time to wait for even an acknowedgement

Your comment 5:30am, Friday 7th July 2006
I am not going to go away!!!!

Please acknowledge reciept and provide my MAC

John

[Moderators note by csogilvie: CS Agent name removed as per forum rules]
13 REPLIES
N/A

Can't Even Get a MAC Issued

PLEASE ISSUE ME A MAC ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Can't Even Get a MAC Issued

It may have changed with the new ticket system, but each time to add a comment, it used to place your ticked at the back of the que(ue).

Chilly
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Can't Even Get a MAC Issued

That was ammended months ago, in fact may be over a year now Wink
N/A

Can't Even Get a MAC Issued

How long does it take to tap some digits into a PCHuh?Huh
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Can't Even Get a MAC Issued

Its not the tapping that takes time, its actually getting to your ticket that does. Tere is also a limited number of staff who are authorised to get a MAC from BTW.

The ticket queues are very long for all depts and replies are taking days not hours.
N/A

Can't Even Get a MAC Issued

And I would think that one of longest of thse queues is the one where people are requesting MAC's :lol: :lol:
N/A

Can't Even Get a MAC Issued

:lol: Indeed

another case of thin patients? :lol:
N/A

Can't Even Get a MAC Issued

Quote
Tere is also a limited number of staff who are authorised to get a MAC from BTW.


Then they should authorise some more, then they could get their job done..

WTF?
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Can't Even Get a MAC Issued

I think it's a restriction based on access to the system from BT Wholesale, not a PlusNet restriction.
N/A

Can't Even Get a MAC Issued

Are they really stuck with a massvie backlog of people trying to
get disconnected from this "service"?

Dunno why it suprises me really..
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Can't Even Get a MAC Issued

The main backlog is due to fault reports which is taking up all of the CS resources. The delays are for all kinds of tickets so delays in issuing MACs is not an indication there are a lot of people leaving.

In any case your 30 day notice period starts when you request your MAC, not when you receive it so a few days delay will not really change how quickly you move away.

Also even under the migration code of practice (which PN did not sign up for), that states ISPs have 5 days to issue MACs.
N/A

Can't Even Get a MAC Issued

Quote
In any case your 30 day notice period starts when you request your MAC, not when you receive it so a few days delay will not really change how quickly you move away.


I will take issue with that comment, you are obliged to pay for the 30 days, you do not have to stay with PN for that 30 day period. So in fact by taking extra time to issue the MAC PN are preventing the OP from migrating to an ISP that is stable. So it will affect how quickly the OP can move.
N/A

Can't Even Get a MAC Issued

Quote

Also even under the migration code of practice (which PN did not sign up for), that states ISPs have 5 days to issue MACs.


If that is true then it really sucks