cancel
Showing results for 
Search instead for 
Did you mean: 

Can someone translate this??

ormesher01
Grafter
Posts: 33
Registered: 03-08-2007

Can someone translate this??

Hi just had this added to a ticket I've got


[internal]

eCo shows an XML IDMLLU cease, but the reseller portal shows no LLU order. Need to confirm current status of asset and if this is BT or LLU as EU is still connecting through ourselves.

Regards,
Link:CSA Removed

Anyone translate?

Thanks

Geoff

[Moderator's note by Daniel (no7olivier): CS Agents Name Removed, as per link:rules]
5 REPLIES
N/A

Can someone translate this??

It's a message for plus.net not for you.

Reading it, it seems like there has been a cease request on an LLU connection, however their records show that you are not on LLU but are connecting through BT. They need to confirm what the line actually is.
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

Can someone translate this??

Would advise you remove the agent's name from that post, its against forum rules.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Can someone translate this??

@ormesher01 I have removed the CS agents name from your posting because as Craig pointed it is against the link:rules.

As Mourby has said the reply to your ticket is for internal use (thus it is marked internal) from what has been put however it would appear there is some confusion as to whether you are provided by LLU or BTw.
ormesher01
Grafter
Posts: 33
Registered: 03-08-2007

Can someone translate this??

Sorry Shockedops: & Thanks!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Can someone translate this??

Hi,

eCo is our BT ordering system, essentially what the message means is that we can see a cease order to move your connection onto an LLU network, normally we would expect this to be to Tiscali and there would be a corresponding order in the Tiscali ordering system (the reseller portal) but for some reason there isn't so the Broadband Operations Team need to check up on why this is.