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Can someone chase BT on 20251545 for me please?

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Can someone chase BT on 20251545 for me please?

Thanks - my ticket has been "awaiting confirmation from BT that profile is correctly set" for a week now - can someone chase them please.

Ticket # 20251545

Still no improvement on speed.
4 REPLIES
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Can someone chase BT on 20251545 for me please?

Just running the new BT speed tester I am getting this back:

Test1 comprises of Best Effort Test:
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1851 kbps


Which is clearly the problem - why is the IP profile for my line 2000kbps?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Can someone chase BT on 20251545 for me please?

Hi,

That IP test result looks like what's set wrong on the profile, it's back with BT at the moment to correct this.
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Can someone chase BT on 20251545 for me please?

Cheers Dave.
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Can someone chase BT on 20251545 for me please?

Hi Dave,

My line IP profile is now showing as 7150kbps and my download speeds are now decent. Thanks for your help.

Cheers

Chris