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Can my daughter get out of jail/Plusnet free?

PhilBower
Dabbler
Posts: 12
Registered: 30-07-2007

Can my daughter get out of jail/Plusnet free?

To my eternal shame I recommended Plusnet to my daughter. She got a cheapo PAYG connection in February. I distinctly remember telling her whatever you do dont go with Tiscali!!!!

Now she can't connect to her Broadband because Plusnet have "done something", and she can't contact them because they never answer the (censored) phone.

My question is - do you have to stay with the PAYG for the full 12 months before you can get a free MAC code. Also how can she tell if she has been LLU'd?

The problem now is whether I dare recommend my present (superb) ISP to her. I would not dream of mentioniong its' name (which begins with an N and ends with and M) on this forum.
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Can my daughter get out of jail/Plusnet free?

Phil,

What's your daughters username?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Can my daughter get out of jail/Plusnet free?

PAYG accounts are not being moved to LLU.

If she signed up for an annual contract and possibly went for the 'free' activation & modem, then she will have to pay the remaining monthly fees and the activation/modem fees before she can leave.
PhilBower
Dabbler
Posts: 12
Registered: 30-07-2007

Can my daughter get out of jail/Plusnet free?

Wow - thanks for the quick response

Her username is janetbower

(Incidentally I hope this reply does something - although I am replying to the question - there is no subject title on the form!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Can my daughter get out of jail/Plusnet free?

Hi Phil,

We don't appear to have "done something."

Basically, what I am seeing currently is that she's on a max services, and her equipment doesn't appear to be turned on. Can you ask her to turn everything on for me so that I can get a line test run?
PhilBower
Dabbler
Posts: 12
Registered: 30-07-2007

Can my daughter get out of jail/Plusnet free?

James - many thanks again for your prompt replies.
I have just spoken to my daughter.
She has a USB modem. (Make not known!)
When she fires it up it goes through the connection process.
Then it says Verify Username & Password
Then it says (I think I have this correctly) ...Projected...
then it says ...Error...
Then it says ..Connection to the remote computer could not be established..You may have to change the network settings.

She has left the computer switched on so you can do a line test.

Hope this helps

Phil