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Calling Customer Support is taking forever

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Calling Customer Support is taking forever

Is it just me or is getting hold of the Customer Support people getting harder by the day? I have been on hold for nearly 2.5 hours. After 40 minutes the call gets dropped and I need to redial!!

THIS HAPPENS EVERYTIME

Evil Evil Evil Evil Evil Evil Evil Evil Evil
5 REPLIES
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Calling Customer Support is taking forever

If its not urgent, all I could suggest is raising a ticket.

Is it an issue that folks here might be able to help with?

No company seems able to help without making you wait hours these days - its rubbeeesh.
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

Calling Customer Support is taking forever

Quote
No company seems able to help without making you wait hours these days - its rubbeeesh.

Not entirely true, with some you can get through almost instantaneously to someone in Allahabad or Calcutta with an equal ability to misunderstand your problem!
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Calling Customer Support is taking forever

I agree, and the ironic thing is PlusNet got voted as the ISP in the UK with the best customer service

:shock: :shock: :shock: :shock:
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Calling Customer Support is taking forever

Quote
I agree, and the ironic thing is PlusNet got voted as the ISP in the UK with the best customer service

:shock: :shock: :shock: :shock:


That's not IRONIC, it's SCARY :?
Snarf
Grafter
Posts: 340
Thanks: 4
Registered: 04-08-2007

Calling Customer Support is taking forever

Whilst you're on hold, why not watch the PN webcams and the guys kicking back in their chairs and having some good quality discussions - that'll certainly relax you :twisted: