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CableTel?? Mercury?? Thus!?

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CableTel?? Mercury?? Thus!?

jus found out today that phone calls were being made to these companies. The companies have 08 or 09 numbers. No-one in my family has dialed these numbers, and when i ask the BT company what numbers these were from, they said my internet connection??...is this possible? are plus.net dialing these numbers while we surf the internet? jus want to kno, as i am having to fork out an extra £10 on a phone calls that i've never made. Regards!
16 REPLIES
Lorian
Grafter
Posts: 699
Registered: 31-07-2007

Re: CableTel?? Mercury?? Thus!?

Try running adaware on your PC. It's quite possible you have accidentally downloaded a dialer to your PC.

see http://www.freelanceuk.com/news/718.shtml for some more info.

Moderators note by John (johnessex) Quote removed as it was just a complete copy of the preceding post and not needed.
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CableTel?? Mercury?? Thus!?

Hi There

These numbers are not to do with PlusNet it is the fact that sometimes as suggested you may have spyware which drops the current connection and dials these other numbers.
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CableTel?? Mercury?? Thus!?

Also see Watchdog reports:

http://www.bbc.co.uk/watchdog/reports/consumer2.shtml and http://www.bbc.co.uk/watchdog/reports/consumer1.shtml

Try AD Aware, Spybot , SpywareBlaster and SpywareGuard - searchfor these programs at http://www.download.com

Good Luck!
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CableTel?? Mercury?? Thus!?

if your on adsl, take the lead away from your modem and youl will never have this problem Smiley

If you do its either a different pc in the house, or somone is dialing the numbers manually.
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CableTel?? Mercury?? Thus!?

To clarify the above, if you're on ADSL, ensure that your analogue (dial-up) modem isn't connected to a BT socket, ADSL modems do not dial anything, so can't cause these problems.

Many other 'nasties' can, however, arrive on your computer via ADSL connections, so still suggest running the programs I mentioned in my previous post.

Moderators note by John (johnessex) Quote removed as it was just a copy of the preceding post and not needed.
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CableTel?? Mercury?? Thus!?

hmmm so really! them calls were from the internet, but not plus.net!!..well i ran ad-ware n spybot, n dey cudnt find ne dialers!...well i tried 2 check CableTel on the net, n i found out tht it was somet 2 do with NTL.com?? dat possible? seein as im not in a cable area anyways! well thanks 4 all ur replys! shows hw much help is given! ^^
Jon
Grafter
Posts: 76
Registered: 07-04-2007

CableTel?? Mercury?? Thus!?

Hi there,

It could be that CableTel is part of NTL...even though you're not on NTL or in an NTL area you can still call them.
If you unplug the modem lead from your old Analogue modem then you will find this problem cannot affect you.

Kind Regards,
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CableTel?? Mercury?? Thus!?

yep yep! but the thing was, my modem was plugged into the back of the computer(modem), but not in the socket, so i can't see how the analogue modem could've dialed out. True that i could've dialed out to ntl.com, however, i didnt. I did think at first it was dialers, but i scanned the computer, and none have been found. Btw, if CABLETEL is ntl, den what are Mercury and Thus?Huh
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CableTel?? Mercury?? Thus!?

Both telecomms companies, see:

http://www.thus.net/index_2.htm

http://www.mercury.co.uk/

Premium rate calls were probably routed through their networks Cry
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CableTel?? Mercury?? Thus!?

Either your line has been hijacked, or somebody is telling portkies about not ringing them.

The best suggestions is, to put a bar on premium rate numbers as a start.
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CableTel?? Mercury?? Thus!?

hmm nope! i dont think my line has been hijacked, n dont think ne1 is telling lies! i scanned the comp 4 spyware n dialers etc, but none was found! so why would 3 telecom communcation services be on my bill?...i mean, i thought it was dialers, but these seem like professional websites and companies...is there anyway the internet could be affiliated with this?
Jon
Grafter
Posts: 76
Registered: 07-04-2007

CableTel?? Mercury?? Thus!?

Hi there,

There is no way the internet could be dialling these numbers if you have no analogue modem.
The DSL modem is incapable of dialling a number and thus cannot be the cause.
I would suggest getting BT to ban premium calls as Phil suggested.

Regards,
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CableTel?? Mercury?? Thus!?

yeah i guessd that!.but one other thing, i read on the internet that as the introduction of ADSL modems and broadband were introduced, technology advanced with tht. so if there was a way to use dialers on analogue modems there would be a way 2 get dialers or hijackers for adsl modems. might be fake, but might be proof! but yeah, i will get them 2 ban the premium rates! thanks 2 everyone btw! =P
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CableTel?? Mercury?? Thus!?

Night now, I am not aware of any ADSL modems in the UK, that provide both analogue and ADSL functions.

Because of the wasy ADSL is run in the UK, there is no way to bill for content or access to sites, through your ADSL line. Besides, if there where, then you would be billed by your ISP, and not BT for it (unless BT where your ISP).

So unless you have a analogue modem attatched, the only other way or for the numbers to be dialed through a phone.

If you are 100% convinced nobody in your household has dialled these numbers, then I would advise contacting the CAB for advice (Citizens Advice Bureau). They should be able to help with finding the procedures to dispute such call costs.