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Browser keeps failing

N/A

Browser keeps failing

Hi i'm having snags when trying to browse. more often than not i get my page redirected to BTwholesale and the page tells me i have a problem, see my service provider, the text is as below:

SERVICE INFORMATION

You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.

1. The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
2. You are testing your local connection to BT using
‘bt_test_user@startup_domain’
Or
3. You are testing your connection to your Service Provider using ‘bt_test_user@domain’ where domain is your Service Provider domain name.
Or
4. Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
5. You have attempted to access an invalid Service Provider domain.


If i close the browser page down (mozilla or IE5) and try again, it sometimes works , sometimes doesn't.

I have reported the situation through Force9 and they say there is nothing wrong with the service they are providing or the line.

I run my house internet through an Edimax Wireless ADSL router and the problem is the same for all the PC's in the house (3).

Please help as it is totally ruining my browsing experience.

Regards Richard
4 REPLIES
N/A

Browser keeps failing

Hello Richard,

It sounds to me as though your not picking up the DNS servers correctly.

Have you tried changing the DNS servers on your Network card in your pc to use either

212.159.13.49
212.159.13.50

err there are two more but I cannot think of them at the moment.

If you have any problems or doubts as to how to apply these give us a shout and I will explain it to you.

Regards,
N/A

Browser keeps failing

Hi Richard,

Yes! I agree you MUST have the correctly configured DNS server/s IP at Force9 otherwise you wont be able to access any websites out on the internet.

**NOTE: Name resolution is the technical process where by when you enter a website address such as www.bbc.co.uk this is looked up by the DNS servers and converted (turned into) and internet address or IP address (such as 212.135.301.100). If your PC's or router cannot find (locate) the F9 DNS servers no name resolution can take place hence no websites will be found.

**Also make sure ALL your PC's know where & what the default gateway for your home network is. This is normally the IP address of your routers WAN (public facing IP address) interface. Its an external IP address which others users can see and ping off.

**Yes! your browser will show up an error if the DNS process fails, such as website not found or page not found.

PS:- The correct IP's for the F9 DNS Servers can be located on the portal under your account details or connection details if my memory servers me.

Ivan
N/A

Browser keeps failing

Hi, many thanks for theswift reply. I assume the snags must be with my router settings as that is the only common point and all PCs are visible on the network. below is a copy of my system log post a reboot. I had added the 2 DNS addresses mentioned above to the DNS proxy settings, although the previous log had those 2 addresses mentioned:

01/01/1970 00:00:44> DDNS: Updates disabled.
01/01/1970 00:00:34> PPP1 Session is up.
01/01/1970 00:00:34> DNS: Add IP address 212.159.13.50 (Auto discovered)
01/01/1970 00:00:34> DNS: Add IP address 212.159.13.49 (Auto discovered)
01/01/1970 00:00:33> No Static Session Information is defined.
01/01/1970 00:00:33> NAT/NAPT Session Start: interface ppp1, WAN IP is 87.112.12.91
01/01/1970 00:00:33> PPP1: DNS Secondary IP address is 212.159.13.50
01/01/1970 00:00:33> PPP1: DNS Primary IP address is 212.159.13.49
01/01/1970 00:00:33> PPP1: PPP Gateway IP address is 195.166.128.123
01/01/1970 00:00:33> PPP1: PPP IP address is 87.112.12.91
01/01/1970 00:00:33> PPP1 CHAP Authentication success
01/01/1970 00:00:30> PPP1 PPPoA Connected
01/01/1970 00:00:27> ATM Tx Error Count: 0, Rx Error Count: 0
01/01/1970 00:00:27> u/s total bit capacity: 96bits, used: 96bits
01/01/1970 00:00:27> d/s total bit capacity: 1140bits, used: 296bits
01/01/1970 00:00:27> d/s Latency: FAST, u/s Latency: FAST
01/01/1970 00:00:27> d/s Data Rate: 1152kbps, u/s Data Rate: 288kbps
01/01/1970 00:00:27> d/s Attenuation: 57.4dB, u/s Attenuation: 31.5dB
01/01/1970 00:00:27> d/s SNR: 21.0dB, u/s SNR: 26.0dB
01/01/1970 00:00:27> CO Vendor: ALCATEL_NETWORK
01/01/1970 00:00:27> Max Tx Power: -38dBm/Hz
01/01/1970 00:00:27> Annex Mode: ANNEX_A
01/01/1970 00:00:27> Modulation: G.dmt
01/01/1970 00:00:27> ADSL connected
01/01/1970 00:00:27> ATM layer is up, cell delineation achieved
01/01/1970 00:00:27> ATM Connected
01/01/1970 00:00:07> CfgMgr: 'WlanSec.dlz' module loaded.
01/01/1970 00:00:06> CfgMgr: 'Marconi.dlz' module loaded.
01/01/1970 00:00:06> CfgMgr: 'Washer.dlz' module loaded.
01/01/1970 00:00:00> CfgMgr: 'Shtm.dlz' module loaded.
01/01/1970 00:00:00> ZDev device loaded OK.
01/01/1970 00:00:00> DNS: Add IP address 212.159.13.50 (User defined)
01/01/1970 00:00:00> DNS: Add IP address 212.159.13.49 (User defined)
01/01/1970 00:00:00> DNS: Add IP address 195.112.4.4 (User defined)
01/01/1970 00:00:00> DNS: Add IP address 212.23.8.1 (User defined)
01/01/1970 00:00:00> Initialized Dynamic NAPT.
01/01/1970 00:00:00> ATM: Setting up vcc0, VPI=0, VCI=38
01/01/1970 00:00:00> ATM: Detected
01/01/1970 00:00:00> Ethernet Device 0 Detected


and below is a dump of my DNS settings page:

DNS Configuration

DNS Proxy Enabled
Auto Discovery x
User Configuration x
DNS Server Add
DNS Server
Url Name
Host Ip



DNS Proxy Setting DNS Server Setting
# DNS Server IP # Url Name (Host.Domain) Host IP
1 212.23.8.1
2 195.112.4.4
3 212.159.13.49
4 212.159.13.50



Settings take effect immediately, no system reboot is required

Save Configuration


Should i set the addresses as DNS server or is proxy the right place for it?

Many thanks again

Regards Richard
N/A

Browser keeps failing

Hi,

Those ip's should go in DNS Server settings.

Regards,