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Broadband Home Signup Issue

csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Broadband Home Signup Issue

http://www.plus.net/products/broadband_home.html
Choose 512 Premier

Taken to http://www.plus.net/products/hardware.html?speed=500&halfprices=-1&Submit.x=26&Submit.y=1&Submit=Go
Note:

Quote
Your Package

Your choices so far are:

Speed: 512k
Included Usage: Premier

£21.99 per month


Choose USB Modem (go to http://www.plus.net/products/contract.html?speed=500&intCBCFlexID=-1&hardware=usb)

Note:

Quote
Your choices so far are:

Speed: 1/2Mb
Included Usage: Premier
Hardware: USB

£21.99 per month


I'll quite happily take 1/2MB at 21.99 a month for Premier Cheesy but perhaps this should be fixed (it perisists when you go to the ordering page as well, BTW)
6 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Broadband Home Signup Issue

The speed indicator should also be consistant throughout the signup. Having 512K on one then 1/2 Mb on another could be confusing.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Broadband Home Signup Issue

Erm, thats the problem I'm reporting :?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Broadband Home Signup Issue

I did not read it that way (so others may not either)

I thought you were commenting on the price not changing when you included a USB modem

Also the quote section says 1/2Mb which is 512K but you say 1/2MB or is that a typo?

Or are you saying it could be read as 1 or 2Mb and not half a Meg?

Maybe explaining what it should say would stop any possible confusions.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Broadband Home Signup Issue

I read it as being either 1 or 2 MB, not being 512 - because it has been 512 for the rest of the screens, suddenly switching to 1/2Mb makes it look like it is an either/or rather than 0.5 - that and I don't recall ever seeing it being refered to as 1/2Mb before.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Broadband Home Signup Issue

In addition when is shows the modem/router you have chosen it should include the price as it may be interpreted as the modem being included in the £21.99 per month charge)

So in the example above it should say
Quote
Your choices so far are:

Speed: 512K
Included Usage: Premier
Hardware: USB (£44.99)

£21.99 per month
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

Broadband Home Signup Issue

Thanks chaps - I have raised problem 18717 to our developers regarding this.

Cheers,

Ian