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Broad band plus not as good as used to be

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Broad band plus not as good as used to be

hi,

my broadband plus in on up to 8mb but since feb the speeds have never even got up to 2mbps why is this when i used to be getting 3-4mbps?

even in non peak it diesnt increase.
11 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Broad band plus not as good as used to be

Have you tried running speed tests either first thing in the morning or late at night?
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Broad band plus not as good as used to be

yes ive tried doing one at 11:45 then at 12:15 and its basically the same around 1600kbps
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Broad band plus not as good as used to be

Meaning lunchtime or midnight?
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Broad band plus not as good as used to be

midnight
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Broad band plus not as good as used to be

If you're seeing the same speed all of the time, then I don't think it's a problem at our end, especially given that other BB+ customers are getting a better performance than what you are seeing.
N/A

Broad band plus not as good as used to be

but before the thing that happened in feb i upgraded to up to 8mb and i asked you some things and you helped me get my speed to about 4mbps. and it was really good, just wondering why it is now not gone back up.
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Broad band plus not as good as used to be

From your router/modem, what are the ADSL line speed, attenuation and noise margin values?

SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Broad band plus not as good as used to be

I do appreciate that.

However, if you were seeing poor speeds only from 4-12 (peak) then that might suggest that something else is wrong, but this isn't the case.

I'd be interested to see what kind of speeds that you get at 8am. It has to be congestion related.
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Broad band plus not as good as used to be

i know my router is syncing at around 7200kb im not sure how to find out the other things.

i will try and do a speed test tomorrow at 8am and post it on here
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Broad band plus not as good as used to be

ok just done a speed test 534kbps... thats not what it should be surely!!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Broad band plus not as good as used to be

There could be a number of reasons for that, if the result in the morning is a lot higher then I would say exchange contention is the more likely cause, if it's the same in the morning then something else.