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British Gas - A Lesson for PlusNet?

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British Gas - A Lesson for PlusNet?

Don't normally read the Indy... but:

http://news.independent.co.uk/business/news/article2079362.ece

Perhaps a lesson for PlusNet, and disgruntled customers (like me) too?

I'm off to get my MAC code...
15 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

British Gas - A Lesson for PlusNet?

It's hardly appropriate. It we were to drop our prices further, usage allocations would drop, amongst various other changes.

Good luck with your new ISP.
N/A

British Gas - A Lesson for PlusNet?

Ah, but you could have passed on savings gained by switching all those people to LLU.

Companies always try to claim that something has to be reduced for price cuts. British Gas saying it needs to lay off staff, PN saying it would have to reduce bandwidth. Yet in both companies, profits are up.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

British Gas - A Lesson for PlusNet?

I don't think we've actually saved anything yet by switching people over to LLU. Bear in mind that we had to pay ~£30 to migrate people over in bulk. That'll take time to recoup the savings.
N/A

British Gas - A Lesson for PlusNet?

Probably wasn't really worth it, when you think about the increased number of problems relating to LLU users, increased support workload, and the fact that all those £30's need to be recouped? Especially when some people have been moved back to IPStream since being moved over against their wishes or without warning. A whole lot of potential profit down the drain, surely?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

British Gas - A Lesson for PlusNet?

I don't think it's any kind of secret that the LLU migration process was a mess.
N/A

British Gas - A Lesson for PlusNet?

Well, a lot of your customers did warn you that Tiscali suck.

Moderators note by John (johnessex) Full quote of preceding post removed as per the Link:rules
James
Grafter
Posts: 21,036
Registered: 04-04-2007

British Gas - A Lesson for PlusNet?

Not disputing that at all.
GersFans
Grafter
Posts: 191
Registered: 30-07-2007

British Gas - A Lesson for PlusNet?

Quote

Good luck with your new ISP.


Thats the sort of answer that offers little hope for this ISP.


Time for a MAC right enough!!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

British Gas - A Lesson for PlusNet?

I was actually just being polite. He said that he was getting his MAC Code, which I then assumed would mean that he was migrating to a different ISP.

It's a sad day when I'm being critisised for having manners!!
N/A

Re: British Gas - A Lesson for PlusNet?

Quote

http://news.independent.co.uk/business/news/article2079362.ece


Not quite that rosy though.Although they said in the Guardian I quote

"Centrica said it would now be able to cut bills in March"

Just recieved a letter from them informing me that in march 2007 that they are introducing and again I quote "From March 2007,British Gas will be introducing a late charge of £5 for late-paying customers"

Giving with one hand taking with the other :-)
thehatman
Grafter
Posts: 574
Registered: 01-08-2007

British Gas - A Lesson for PlusNet?

I've had my problems with PlusNet, but I just want to support James on this thread as his being honest is something I value when I don't want to hear excuses or spin.

The same goes for Mand Beckett. These people improve my impression of Plusnet.
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British Gas - A Lesson for PlusNet?

Quote
I don't think it's any kind of secret that the LLU migration process was a mess.


It wasn't secret before you ignored your tech-savvy customers and proceded anyway....
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British Gas - A Lesson for PlusNet?

Quote
Ah, but you could have passed on savings gained by switching all those people to LLU


Um, actually they did. There was a posting that said due to doing so it freed up bandwidth on the core service and the usage limits were increased.
channel
Grafter
Posts: 697
Registered: 03-09-2007

British Gas - A Lesson for PlusNet?

Quote
Um, actually they did. There was a posting that said due to doing so it freed up bandwidth on the core service and the usage limits were increased.


As we have all learned over the last few days, PN's published usage limits are an illusion. Trying to get near them, through the e-coli throttling, is difficult enough. Once you get anywhere close the throttling is increased to such an extent that "broadband" becomes "only-just-broader-than-narrowband".

Moderators note by John (johnessex) Duplicate post removed.